FAQ

Ladakh is home to many attractions like Pangong Lake, Khardung La Pass, and the Hemis Monastery. Our travel desk can help you plan your itinerary.

Ladakh, often referred to as the “Land of High Passes,” occupies the northernmost region of Jammu and Kashmir. It’s celebrated for its awe-inspiring landscapes, rugged mountains, ancient monasteries, and distinct cultural heritage. The optimal time to explore Ladakh depends on the season:

However, between March and July, which marks the peak season, you can expect:

• Cool, refreshing weather.
• Stunning views of mountains and the opportunity to indulge in flavorful Tibetan dishes.
• Temperature variations typically falling within the range of 15 to 22 degrees Celsius.

During August to October, considered a moderate season, here’s what you can anticipate:

• Enjoy cool and comfortable weather.
• Experience clear skies, perfect for outdoor activities.
• It’s an ideal time for a tranquil vacation.
• Temperatures typically range between 12 to 15 degrees Celsius.

From November to February, which constitutes the off-season period, you can expect:

• Heavy snowfall, creating a winter wonderland.
• Mountains covered in snow, offering picturesque views.
• Chilly days and cold nights, requiring warm clothing to stay comfortable.

Our hotel is approximately a 15-minute drive from Kushok Bakula Rimpochee Airport, depending on traffic conditions.

The nearest airport is Kushok Bakula Rimpochee Airport in Leh, conveniently located just 5 kilometers from our hotel.

We welcome your feedback. Please feel free to leave a review on our website or on google page or contact our support team directly with any complaints.

You can reach our support team via email, phone, or our website’s contact form for any inquiries or assistance.

Bank account details are provided upon booking confirmation. For security reasons, please ensure you receive these details from official hotel communication.

We accept various payment methods, including credit/debit cards, online transfers, and cash.

For Net banking below is our account details:

Name: M/S Hotel Padmaling

Bank: State bank of India 

Account Number: 42031128886

IFS Code: SBIN0001365

If your payment is stuck online, here are some steps you can take to resolve the issue:

1. Check Your Bank Account: Verify if the amount has been debited from your account. If not, the transaction might not have gone through.
2. Transaction History: Review your transaction history to see if the payment is listed as pending.
3. Contact Support: Reach out to the hotel’s customer support for assistance with the transaction.
4. Payment Gateway Support: If the payment was made through a third-party gateway, contact their customer service for help.
5. Refresh or Retry: Sometimes, simply refreshing the page or trying the payment process again can resolve the issue.
6. Use a Different Browser: Open a new browser and attempt the transaction again, as sometimes technical glitches can occur with certain browsers.

Remember, it’s important not to panic as most online payment platforms have mechanisms in place to handle such situations. If the amount has been debited but the booking is not confirmed, the hotel’s customer support will guide you through the necessary steps to ensure your booking is secured or the amount is refunded. Always ensure to keep any transaction IDs or reference numbers handy for quicker resolution.

Check-in is at 1 PM and check-out is at 9 AM. Early check-in or late check-out can be arranged subject to availability.

Yes, we offer airport transfer services. Please provide your flight details in advance to arrange this service. However, this service will be charged extra.

Cancellations made within a specified period may be eligible for a refund. Please review our cancellation policy on our website or contact our support at hotelpadmaling@gmail.com

Our booking terms include advance payment and adherence to our guest policies. For detailed terms, please refer to our website or contact support at hotelpadmaling@gmail.com